Picking a time does not book it — it asks us for it.
Booked with us before? Fill this in from your last visit
We place a hold now so the time is held for you while we review the request. Nothing is charged today. If we cannot confirm your request, or you cancel with more than 24 hours' notice, the hold is released.
Running late? Call us. We'll treat you in the time remaining so our next family starts on time. More than 30 minutes late is treated as a no-show, and the $75 deposit on your card is charged.
To cancel, call and speak to a representative. No texts or voicemails please. A $75 fee will apply to all cancellations within 24 hours of your appointment. If our tech has left for your in-home appointment, the fee will be travel plus the $259 minimum.
Hair must be clean, dry, and detangled. To minimize surcharges, remove extensions and detangle or straighten hair that is difficult to get a lice comb through.
Appointment length
For a family of four, lice removal usually takes 2–3 hours.
However, it may take 4+ hours if everyone requires treatment.
Bring snacks and entertainment. There are grocery stores and restaurants near our clinic. For long appointments, in-home treatment is much more enjoyable.
Pricing
Checks are $45. In-home checks are $60. If a person is treated, their check is free.
Treatments: $199 for hair shorter than three inches and $225 for longer.
In-home treatments: $259 short and $279 long.
For difficult hair, severe infestations, or behavior that causes treatment to take longer than 1.5 hours there is a surcharge of $45 per 15 minutes. It is very rarely necessary, but important to know ahead of time.
Payment
We accept credit, HSA, and FSA cards.
In-home appointment minimum
All in-home appointments are $259 minimum plus travel.
Behavior at the clinic
Loud noises and disruptive behavior during working hours just won't work at our clinic because of our office-neighbors.
If it occurs, treatment stops, we bill for time, and reschedule for in-home.
Please, if you think it could happen, schedule for in-home or after 5pm. It really will be best for everyone involved.
Our re-treatment guarantee
All household and split-household members must be checked and cleared of lice by Lice Charmers to qualify for the guarantee.
Anyone not seen at your appointment must be checked or treated within 24 hours of it, and no later than the end of the next day. After that the guarantee is void.
This includes nannies, grandparents, and anyone that comes in close, head-to-head contact such as hugs.
Treating your home
Wash and dry all bedding on the high temperature settings.
Bag anything (combs, hats, favorite stuffed animals) that comes in frequent contact with the head for 2–3 days.
Optional for severe infestations: vacuum the headrests of all furniture and cars.